- April 9, 2017
- Posted by: admin
The self service application helps to automate the deployment, timeliness, and compliance around a variety of processes without the need of a client/customer interacting with a support staff to get solutions. Highlights of some of these solutions include:
- Ability to make payment
- Change service plan
- Edit customer details
- Check account balance
- One view of customer information
- Create & track support request
This application allows a user to obtain information or complete a business transaction at their convenience & choice location either via a mobile phone or laptop. Such processes typically would have required coming in contact a support agent or a visit to companies location.
The self-service portal is a Website that enables users/customers to perform high-value transactions, from simple account updates to paying bills, managing support tickets, and more.