Self Service Application

The self service application helps to automate the deployment, timeliness, and compliance around a variety of processes without the need of a client/customer interacting with a support staff to get solutions. Highlights of some of these solutions include:

  • Ability to make payment
  • Change service plan
  • Edit customer details
  • Check account balance
  • One view of customer information
  • Create & track support request

This application allows a user to obtain information or complete a business transaction at their convenience & choice location either via a mobile phone or laptop. Such processes typically would have required coming in contact a support agent or a visit to companies location.

The self-service portal is a Website that enables users/customers to perform high-value transactions, from simple account updates to paying bills, managing support tickets, and more.


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